EXHIBIT 10.3 STOCK PURCHASE AGREEMENT ------------------------ THIS AGREEMENT is made and entered into as of the 15th day of February, 1996 by and between SQL Financials International, Inc., a Delaware corporation (the "Company"), and the individuals and entities listed in Schedule A hereto ---------- (individually, a "Purchaser", collectively, the "Purchasers"). In consideration of the mutual promises, covenants and conditions hereinafter set forth, the parties hereto agree as follows: 1. Purchase of Shares. ------------------ The Company will sell to each Purchaser, and each Purchaser will purchase from the Company, the number of shares of the Company's Series E convertible preferred stock, $1.00 par value per share (the "Series E Preferred Stock") set forth opposite such Purchaser's name on Schedule A. The shares of Series E ---------- Preferred Stock to be purchased from the Company by the Purchasers are sometimes herein referred to as the "Shares", and the price per Share so purchased shall be $8.60. Such purchase and sale shall be made on the Closing Date (as defined in Section 2 below) and shall be subject to the terms and conditions hereof and in reliance upon the representations, warranties and agreements contained herein. The purchase price for the Shares shall be paid at the Closing (by check payable to the Company, by wire transfer of funds to the account of the Company or by delivery of promissory notes of the Company held by the Purchaser in question, with authorization to mark "paid in full" upon completion of the Closing, or any combination of the foregoing) against delivery of certificates evidencing the Shares and registered in the names of the respective Purchasers or their nominees. If such payment is made by delivery of a promissory note of the Company, the Company will remit any amount of principal due in excess of the purchase price for the Shares, plus unpaid interest, within 15 days following the Closing. 2. Closing Date. The closing of the purchase and sale of the Shares ------------ hereunder (the "Closing") shall be held at the offices of counsel to the Company, Parker, Johnson, Cook & Dunlevie, 1275 Peachtree Street, N.E., Atlanta, Georgia 30309, at 10:00 a.m., on the date first above stated or at such other time and place to which the Company and the Purchasers may agree (the "Closing Date"). 3. Representations and Warranties of the Company. The Company hereby --------------------------------------------- represents and warrants to the Purchasers that, except as set forth in the schedule of exceptions attached as Schedule B hereto (the "Schedule of ---------- Exceptions"): 3.1 Organization and Standing. The Company is a corporation duly ------------------------- organized, validly existing and in good standing under the laws of the State of Delaware. The Company has the requisite corporate power to own and operate its properties and assets, and to carry on its business as presently conducted and as proposed to be conducted. The Company is licensed or qualified as a foreign corporation and is in good standing in every state or other jurisdiction wherein the character of its property or the nature of its activities makes such licensing or qualification necessary and wherein the failure to be so licensed or qualified would have a material adverse effect on the Company. Attached as Exhibits A and B hereto are copies of the amended and restated certificate of - ---------------- incorporation (the "Certificate of Incorporation") and by-laws (the "By-Laws") of the Company. Said copies are true, correct and complete and contain all amendments through the date of this Agreement. 3.2 Corporate Power. The Company has now, and will have at the --------------- Closing Date, all requisite legal and corporate power to enter into this Agreement, to sell the Shares hereunder, and to carry out and perform its obligations under the terms of this Agreement. 3.3 Subsidiaries. The Company does not own or control, directly or ------------ indirectly, any interest or investment in any other corporation, association, partnership or other business entity, other than SQL Financials Europe, Inc., a Delaware corporation, which is owned 100% by the Company. The Company has a subsidiary, SQL Financials Services, L.L.C., a Georgia limited liability company (the "Service Subsidiary"). The Service Subsidiary is owned 80% by the Company and 20% by Technology Ventures, L.L.C. ("Tech Ventures"), an affiliate of the Company, and provides implementation services for the Company's products. 3.4 Capitalization. The Company's entire authorized capital stock -------------- consists of 7,500,000 shares, of which 4,500,000 shares are common stock, $.0001 par value per share ("Common Stock"), 914,000 shares of which are issued and presently outstanding , and 3,000,000 shares are preferred stock, of which 262,500 shares are designated as Series A preferred stock ("Series A Preferred Stock"), all of which were outstanding prior to the Closing Date, of which 454,888 shares are designated as Series B preferred stock ("Series B Preferred Stock"), all shares 2 of which were outstanding prior to the Closing Date, of which 516,072 shares are designated as Series C preferred stock ("Series C Preferred Stock"), 428,572 of which were outstanding prior to the Closing Date, of which 727,500 are designated as Series D preferred stock ("Series D Preferred Stock"), 701,755 of which were outstanding prior to the Closing Date, and of which 697,675 shares are designated as Series E Preferred Stock, none of which were outstanding prior to the Closing Date. All such issued and outstanding shares are duly authorized and validly issued, fully paid and nonassessable and have been issued in compliance with all applicable state and federal laws concerning the issuance of securities. Subject to the terms and conditions hereof, the Company has authorized the issuance on the Closing Date of 697,675 shares of Series E Preferred Stock and has authorized the reservation of the number of shares of Common Stock issuable from time to time on conversion of such shares of Series E Preferred Stock (said reserved shares, when issued, being referred to herein as the "Purchaser Reserved Shares"), the Series E Preferred Stock having the terms and provisions set forth in Exhibit A hereto. There are presently reserved for --------- issuance 451,800 shares of Common Stock pursuant to options or purchase rights granted or to be granted to employees, officers, directors or consultants of the Company ("Employee Reserved Shares") and 87,500 shares of Series C Preferred Stock pursuant to warrants held by Tech Ventures, 17,544 shares of Series D Preferred Stock pursuant to warrants held by certain holders of Series D Preferred Stock and up to 8,201 shares of Series D Preferred Stock pursuant to warrants to be issued to Silicon Valley Bank( such shares reserved with respect to warrants being herein referred to as "Warrant Shares"). There are presently reserved for issuance pursuant to conversion rights of holders of Series A Preferred Stock 262,500 shares of Common Stock ("Series A Reserved Shares"), there are presently reserved for issuance pursuant to conversion rights of holders of Series B Preferred Stock 454,888 shares of Common Stock ("Series B Reserved Shares"), there are presently reserved for issuance pursuant to conversion rights of holders of Series C Preferred Stock 516,072 shares of Common Stock ("Series C Reserved Shares"), there are presently reserved for issuance pursuant to conversion rights of holders of Series D Preferred Stock or holders or prospective holders of warrants 727,500 shares of Common Stock ("Series D Reserved Shares") and there are presently reserved for issuance pursuant to conversion rights of holders of Series E Preferred Stock 697,675 shares of Common Stock ("Series E Reserved Shares"). Except for the foregoing, (i) no subscription, 3 warrant, option, convertible security or other right (contingent or otherwise) permitting any party other than the Company to purchase or acquire any shares of capital stock of the Company is authorized or outstanding, except as provided in the September 1995 Shareholders' Agreement (as hereinafter defined), and (ii) the Company has no commitment to issue any such subscription, warrant, option, convertible security or other right, or to issue or distribute to holders of any shares of its capital stock (by reason of their holding such capital stock) any evidences of indebtedness or assets. Other than as provided in the Certificate of Incorporation, the Company has no obligation, contingent or otherwise, to purchase, redeem or otherwise acquire any shares of its capital stock (other than the Shares) or any interest therein or to pay any dividend or make any other distribution in respect thereof. Upon the effectiveness of this Agreement, no person or entity will be entitled to any preemptive right, right of first refusal or similar right with respect to the issuance, sale, redemption or transfer of any capital stock of the Company or any rights with respect to the registration of any capital stock of the Company under federal or state securities laws, except for the rights of first refusal and registration rights contained in the Restated Shareholders' Agreement, dated as of September 1, 1995, between the Company and its common stockholders (the "September 1995 Shareholders' Agreement") and in this Agreement. Other than the Amended and Restated Shareholders' Voting Agreement, dated as of September 1, 1995, between the Company and its common stockholders (the "Shareholders' Voting Agreement"), the September 1995 Shareholders' Agreement, the Stock Purchase Agreement dated November 24, 1992, between the Company and Greylock Limited Partnership ("Greylock"), as amended (the "Greylock Agreement"), the Stock Purchase Agreement dated September 21, 1993 among the Company and twelve other individuals or entities and the Stock Purchase Agreement dated December 10, 1993 between the Company and Stanford University (collectively, the "Series B Agreement"), the Stock Purchase Agreement dated as of April 1, 1994 among the Company and fifteen other individuals or entities and the Subscription and Investment Letter, dated August 1, 1994, between the Company and Tech Ventures (collectively, the "Series C Agreement"), the Company's standard form of stock subscription agreement, the Stock Purchase Agreement dated as of February 21, 1995 (the "Series D Agreement") and this Agreement, there are no existing voting or stock restriction agreements or similar agreements between the Company and any of its shareholders, nor, to the best knowledge of the Company, 4 are there any such agreements among any of the Company's shareholders. Immediately after the Closing, the capital stock of the Company issued and outstanding and the Employee Reserved Shares and Warrant Shares will be as stated in Schedule C hereto. The Greylock Agreement, Series B Agreement, Series ---------- C Agreement and Series D Agreement are herein sometimes collectively referred to as the "Prior Stock Purchase Agreements." 3.5 Authorization. All corporate action on the part of the Company, ------------- its officers, board of directors (the "Board") and shareholders necessary for the sale and issuance of the Shares pursuant hereto and the performance of the Company's obligations hereunder has been taken or will be taken prior to the Closing Date. This Agreement shall constitute a valid and binding obligation of the Company, enforceable in accordance with its terms, except as enforcement may be limited by applicable bankruptcy, reorganization, insolvency or moratorium laws or other similar laws affecting creditors' rights generally or general principles of equity whether asserted in a proceeding at law or in equity. The Shares, when issued in compliance with the provisions of this Agreement, will be validly issued, fully paid and nonassessable, free of any liens or encumbrances, with all original issuance taxes paid thereon. 3.6 Financial Statements. The Company has furnished the Purchasers -------------------- with copies of (a) its audited balance sheet as of December 31, 1994 and its audited statement of operations for the year then ended (collectively, the "Audited Financial Statements") and (b) its unaudited balance sheet as of December 31, 1995 (the "Balance Sheet Date") and its unaudited statement of operations for the year ended December 31, 1995 (collectively, the "Unaudited Financial Statements"). The Audited Financial Statements and the Unaudited Financial Statements were prepared in accordance with the Company's books and records and in accordance with generally accepted accounting principles and fairly present the financial position and results of operation of the Company as of the dates and for the periods indicated, subject, however, in the case of the Unaudited Financial Statements to normal year end audit adjustments not anticipated to be material in amount. The Company has no material liabilities, whether or not of a type required to be reflected on a balance sheet prepared in accordance with generally accepted accounting principles (whether accrued, absolute, contingent or otherwise) which are not shown or provided for in the Unaudited Financial Statements, except those arising since the 5 Balance Sheet Date in the ordinary course of the Company's business and except as shown on the Schedule of Exceptions. 3.7 Changes. Since the Balance Sheet Date, there has not been any ------- event or condition of any type known to the Company that has materially and adversely affected the Company's business, prospects, condition, affairs, operation, properties or assets. Since the Balance Sheet Date, the physical properties owned or leased by the Company have not suffered any material destruction or damage, regardless of whether or not any such loss was insured against. 3.8 Title to Properties and Assets; Liens. The Company has good and ------------------------------------- marketable title to all its properties and assets and has good title to all its leasehold estates in each case subject to no mortgage, pledge, lien, lease, encumbrance or charge, other than minor liens and encumbrances which do not in any case materially detract from the value of the property subject thereto or materially impair the operations of the Company and which have not arisen otherwise than in the ordinary course of business. 3.9 Commitments. Attached hereto as Exhibit C is a list of all ----------- --------- agreements, contracts, indebtedness, liabilities and other obligations (collectively, "Commitments") to which the Company is a party or by which it is bound and which are material to the conduct and operations of its business. For purposes of this Section 3.9, a Commitment occurring in the ordinary course of the Company's business shall not be considered material unless it, together with other Commitments with the same party, involve more than $50,000, except that, where a Commitment consists of an agreement to license the Company's product to a third party in the ordinary course of the Company's business, such Commitment shall not be considered material unless it, together with other Commitments with the same party, involve more than $200,000. Copies of the documentation evidencing such Commitments have been made available for inspection by the Purchasers and their counsel. 3.10 Intellectual Properties. The Company has sufficient and valid ----------------------- right, title and ownership of all patents, trademarks, service marks, trade names, copyrights, licenses, trade secrets, inventions, and proprietary rights (collectively, "Intellectual Properties"), including without limitation those relating to SQL Windows, or licenses, rights or purchase options with respect to the foregoing, necessary for its business as now conducted and as currently proposed 6 to be conducted, or will be able to obtain on terms which will not materially and adversely affect its business all such necessary permits, licenses and other authority with respect thereto without any conflict with or infringement of the known or asserted rights of others. Exhibit C contains a complete list of --------- Intellectual Properties owned or used by the Company. Neither the Company nor, to the Company's knowledge, any officer or management, technical or professional employee of the Company is obligated under any contract (including licenses, covenants or commitments of any nature) or other agreement, or subject to any judgment, decree or order of any court or administrative agency, that would conflict with the Company's business as conducted (or as currently proposed to be conducted, as evidenced by the Business Documents described in Section 3.15) or, in the case of any such employee, such employee's right to be employed by the Company. The Company does not believe it is utilizing any inventions or proprietary ideas of any of its employees (or persons it currently intends to hire) made prior to their employment by the Company and which are known by the Company to be inventions of such employees or persons. All of the officers and management, technical or professional employees of the Company have executed an agreement containing assignment of invention and confidentiality covenants substantially in the form contained in the agreements attached hereto as Exhibits D1 or D2; such agreements remain in full force and effect; and, to the - ----------------- Company's knowledge, none of such officers or management, technical or professional employees is in violation thereof. The Company has obtained all governmental permits, authorizations, approvals and licenses known by the Company to be necessary for its business as now conducted and as currently proposed to be conducted (as evidenced by such Business Documents) and the absence of which would have a material adverse effect on the Company. 3.11 Compliance With Other Instruments. The Company is not in --------------------------------- violation in any material respect of any term of its Certificate of Incorporation, By-laws, or any Commitment, judgment, decree, order or, to its knowledge, any statute, rule or regulation applicable to the Company. The execution, delivery and performance of and compliance with this Agreement, and the issuance of the Shares pursuant hereto, will not result in any such violation or be in conflict with or constitute, with or without the passage of time and giving of notice, a material default under any such term, or result in the creation of any pledge, lien, encumbrance or charge upon any of the properties or assets of the Company pursuant to any such terms. 7 3.12 Litigation. There is no action, suit, proceeding or ---------- investigation pending and known to the Company or known and currently threatened against the Company which questions the validity of this Agreement or the right of the Company to enter into it or to consummate the transactions contemplated hereby, or which might result, either individually or in the aggregate, in any material adverse change in the assets, condition, affairs or prospects of the Company, financially or otherwise, or any change in the current equity ownership of the Company, nor does the Company know of any basis for the foregoing. The foregoing includes, without limitation, actions which to the Company's knowledge are pending or threatened (or any basis therefor known to the Company) involving the prior employment of any of the Company's officers or employees, their use in connection with the Company's business of any information or techniques allegedly proprietary to any of their former employers, or their obligations under any agreements with prior employers. The Company is not a party or subject to the provisions of any order, writ, injunction, judgment or decree of any court or government agency or instrumentality. 3.13 Insurance. The insurable properties of the Company are insured --------- for the benefit of the Company with the coverages shown on Schedule B. The key ---------- person insurance coverage referred to in Section 7.5 is currently in effect. 3.14 Governmental Consent. Based in part on the representations and -------------------- warranties of the Purchasers in Section 4, no consent, approval, order or authorization of, or registration, qualification, designation, declaration or filing with, any governmental authority on the part of the Company is required in connection with the consummation of the transactions contemplated by this Agreement. 3.15 Disclosure. To its knowledge, the Company has fully provided the ---------- Purchasers with all the written information which the Purchasers have requested for the purpose of deciding whether to purchase the Shares. Neither this Agreement nor any other written statements, information or certificates made or delivered in connection herewith, including the Company's 1996 Budget as of 1/25/96 and the Company's 1996 Business Plan--First Draft (such Business Plan and Budget being herein referred to as the "Business Documents"), contain any untrue statement of a material fact or, to the knowledge of the Company, omits to state a material fact known to the Company necessary to make the statements herein or therein not misleading. The projections contained in the Business Documents were based on assumptions believed to be 8 reasonable at such time and on the best judgment of management of the Company, which assumptions its management continues to believe to be reasonable on the whole, but otherwise no representation or warranty is made with respect to such projections. 3.16 Agreements; Changes. ------------------- (a) Except for this Agreement, the agreements referred to in this Agreement, the Schedules hereto or the Business Documents, or employment relationships between the Company and certain shareholders, there are no agreements, understandings or proposed transactions between the Company and any person or entity which is a shareholder, officer or director of the Company, a relative by blood or marriage of, a trust or estate for the benefit of, or a person or entity which directly or indirectly controls, is controlled by, or is under common control with, any such person or entity (hereinafter referred to as a "person or entity associated with the Company"). (b) Since the Balance Sheet Date, the Company has not (i) declared or paid any dividends, or authorized or made any distribution upon or with respect to any class or series of its capital stock, (ii) incurred any indebtedness for money borrowed or incurred any other liabilities individually presently in excess of $25,000 or in excess of $50,000 in the aggregate, other than in the ordinary course of business, (iii) made any loans or advances to any person, other than in the ordinary course of business, or (iv) sold, exchanged or otherwise disposed of any of its assets or rights, other than in the ordinary course of business. 3.17 Taxes. The Company has accurately prepared and timely filed all ----- income tax returns and other tax returns which are required to be filed by it, true and complete copies of which have been furnished to the Purchasers, and has paid, or made provision for the payment of, all taxes which have or may have become due pursuant to said returns or pursuant to any assessment which has been received by it. No controversy in respect of taxes of any type is pending, or to the best knowledge of the Company, threatened. The income tax returns of the Company have never been audited by any federal or state governmental authority. 3.18 Employees. There are no material controversies pending or, to --------- the knowledge of the Company, currently threatened between it and its employees. To the Company's knowledge and except as disclosed to the Purchasers, no officer or key employee has any present intention of terminating his employment with the Company and the Company has no 9 present intention of terminating any such employment. The Company is not a party to any collective bargaining agreement and, to its knowledge, no organizational efforts are presently being made with respect to any of its employees. The Company has complied in all material respects with all applicable state and federal laws and regulations respecting employment and employment practices, terms and conditions of employment, wages and hours and other laws related to employment, and there are no arrears in the payments of wages, withholding or social security taxes, unemployment insurance premiums or other similar obligations. 3.19 Retirement Obligations. The Company has no pension, retirement ---------------------- or similar plan or obligation, whether of a legally binding nature or in the nature of informal understandings. 3.20 Books and Records. The minute books of the Company contain ----------------- accurate summary records of all meetings and written consents to action of the Company's shareholders, the Board and all committees, if any, appointed by the Board. The Company's stock ledger is complete and reflects all issuances, transfers, repurchases and cancellations of shares of capital stock of the Company. The books of account and other financial records and the order books, if any, of the Company accurately and completely reflect all material information purported to be shown therein in all material respects. 3.21 Brokers. The Company has no contract, arrangement or ------- understanding with any broker, finder, or similar agent with respect to the transactions contemplated by this Agreement. 3.22 Environmental Liabilities. ------------------------- (a) To its knowledge, the Company has no obligations or liabilities, matured or not matured, absolute or contingent, assessed or unassessed, which could reasonably be expected to have a material and adverse effect, and no pending claims have been made against it and no currently outstanding citations or notices including, without limitation, notice letters, information requests or notices of potential responsibility, have been issued against it, which could reasonably be expected to have a material and adverse effect, and which, in the case of any of the foregoing, have been or are imposed by reason of or based upon any provision of any Environmental Laws. 10 (b) As used herein, the term "Environmental Laws" shall mean any and all federal, state, local, or municipal laws, rules, orders, regulations, statutes, ordinances, codes, decrees, or requirements of any federal, state, municipal, or other governmental department, commission, board, bureau, agency, or instrumentality, or other court or arbitrator, in each case whether of the United States or foreign, regulating, relating to, or imposing liability or standards of conduct concerning any hazardous materials or petroleum products or environmental protection, as now in effect. 3.23 Qualified Small Business. The Shares are "qualified small ------------------------ business stock," as defined in Section 1202 of the Internal Revenue Code of 1986, as amended (the "Code"). 3.24 Knowledge Qualification. As used in this Section 3, all ----------------------- references to information known to the Company shall mean information actually (and not constructively or impliedly) known to Joseph S. McCall ("McCall") or any other executive officer of the Company. 4. Representations and Warranties of the Purchaser. Each of the ----------------------------------------------- Purchasers severally represents and warrants to the Company as follows: 4.1 Authority. Such Purchaser is an individual or is a limited --------- partnership or retirement benefit trust or corporation duly organized, validly existing and in good standing under the laws of the jurisdiction shown on Schedule A. Any corporate, partnership or similar action on the part of such Purchaser necessary for the purchase of such Shares and the performance of its obligations hereunder has been taken or will be taken prior to the Closing Date. This Agreement, when executed and delivered by such Purchaser, will constitute a valid and legally binding obligation of such Purchaser, enforceable in accordance with its terms, except as enforcement may be limited by applicable bankruptcy laws or other similar laws affecting creditors' rights generally. 4.2 Investment Representations. This Agreement is made with each -------------------------- Purchaser upon the understanding as a specific representation to the Company by such Purchaser that: (a) the Shares purchased hereunder will be acquired for such Purchaser's own account and not with a view to the distribution of any part thereof, and such Purchaser has no present intention of selling, granting participation in, or otherwise distributing the same; 11 (b) such Purchaser acknowledges that such Purchaser has the knowledge and experience in financial and business matters so as to be capable of evaluating the merit and risk of and protecting such Purchaser's own interests in connection with such Purchaser's purchase of such Shares, has had the opportunity to ask such questions of the Company and to review such documents as such Purchaser deemed necessary in connection with its purchase of Shares, is able to fend for such Purchaser in the transactions contemplated by this Agreement and has the ability to bear the economic risk of such Purchaser's investment pursuant to this Agreement; (c) unless such Purchaser otherwise advises the Company in writing prior to the Closing, such Purchaser is an accredited investor, as defined in Rule 501 promulgated by the Commission; and (d) such Purchaser understands that such Shares are characterized as "restricted securities" under the federal securities laws and certain state securities laws inasmuch as they are being acquired from the Company in a transaction not involving a public offering and that under such laws and applicable regulations such Shares may be resold without registration under the Securities Act and those state securities laws only in certain limited circumstances. In this connection, such Purchaser represents that such Purchaser is familiar with Rule 144 promulgated by the Commission, as presently in effect, understands the resale limitations imposed thereby and by the Securities Act, and is aware that the Company is under no obligation to create a public market for its securities. 4.3 Brokers. Such Purchaser has no contract, arrangement or ------- understanding with any broker, finder, or similar agent with respect to the transactions contemplated by this Agreement. 5. Conditions to the Purchasers' Obligations at Closing. The obligation ---------------------------------------------------- of the Purchasers to purchase Shares at the Closing is subject to the fulfillment on or prior to the Closing Date of each of the following conditions: 5.1 Representations and Warranties Correct; Performance of ------------------------------------------------------ Obligations. The representations and warranties made by the Company in Section - ----------- 3 hereof shall be true and correct when made, and shall be true and correct on the Closing Date with the same force and effect as if they had been made on and as of said date, subject to changes contemplated by this Agreement; 12 and the Company shall have performed all obligations and conditions herein required to be performed or observed by it on or prior to the Closing Date. 5.2 Opinion of Counsel. The Purchasers shall have received from ------------------ Parker, Johnson, Cook & Dunlevie, counsel to the Company, an opinion, dated as of the Closing Date, in the form attached as Exhibit E hereto. 5.3 Qualifications. All authorizations, approvals or permits of any -------------- governmental authority that are required in connection with the lawful issuance and sale of the Shares under this Agreement shall have been duly obtained and shall be effective. 5.4 Directors. On the Closing Date, the directors shall consist of --------- McCall, Donald L. House, Sr., William S. Kaiser, William H. Mills and Tench Coxe. 5.5 McCall Certificate. McCall shall have executed and delivered to ------------------ the Purchasers a certificate in the form of Exhibit F. --------- 5.6 Management Rights Agreements. The Company shall have executed ----------------------------- and delivered to each of Technology Crossover Ventures, L.P. ("Technology Crossover") and Noro-Moseley Partners III, L.P. ("Noro-Moseley") a management rights agreement in the form of Exhibits G1 or G2 hereto, as the case may be. ----------------- 5.7 Proceedings and Documents. All corporate and other proceedings ------------------------- in connection with the transactions contemplated hereby and all documents and instruments incident to such transactions shall be reasonably satisfactory in substance and form to the Purchasers and counsel to the Purchasers, and the Purchasers shall have received all such counterpart originals or certified or other copies of such documents as they may reasonably request. 6. Conditions to Obligations of the Company. The obligations of the ---------------------------------------- Company to sell and issue the Shares at the Closing are subject to the fulfillment on or prior to the Closing Date of the following conditions: 6.1 Representations and Warranties Correct; Performance of ------------------------------------------------------ Obligations. The representations and warranties made by the Purchasers in - ----------- Section 4 hereof shall be true and correct when made, and shall be true and correct on the Closing Date with the same force and effect as if they had been made on and as of said date, and the Purchasers shall have performed all obligations and conditions herein required to be performed by them on or prior to the Closing Date. 13 6.2 Qualifications. All authorizations, approvals or permits of any -------------- governmental authority that are required in connection with the lawful issuance and sale of the Shares under this Agreement shall have been duly obtained and shall be effective. 7. Covenants of the Company or the Purchasers. The Company and the ------------------------------------------ Purchasers, in the case of Section 7.3, hereby covenant and agree as follows: 7.1 Financial Information. The Company will furnish the following --------------------- reports to the persons indicated: (a) Annual Financial Statements. As soon as practicable, but in --------------------------- any event within 90 days after the end of each fiscal year of the Company, a consolidated statement of earnings for such fiscal year, a consolidated balance sheet of the Company as of the end of such year, and a consolidated statement of cash flows for such year, such year-end financial reports to be in reasonable detail, prepared in accordance with generally accepted accounting principles, and audited and certified by an independent public accounting firm of nationally recognized standing selected by the Company and reasonably acceptable to the Purchasers, shall be furnished to the Purchasers and to their transferees. (b) Audit Reports. As soon as available, copies of all other ------------- financial reports submitted to the Company or any Subsidiary (as defined in Section 7.16) by independent public accountants, relating to any annual or interim audit of the books of the Company or any Subsidiary, shall be furnished to the Purchasers and to their transferees. (c) Monthly Financial Statements. Within 30 days of the end of ---------------------------- each month, an unaudited statement of earnings, balance sheet and statement of cash flow and current operating plan of the Company for or as of the end of such month, in reasonable detail, shall be furnished to the Purchasers. (d) Regulatory Filings. Within 10 days after filing, copies of ------------------ all reports filed by the Company pursuant to Section 13 or Section 15(d) of the Securities Exchange Act of 1934 shall be furnished to the Purchasers and their transferees and, promptly upon request by any Purchaser, the Company shall furnish copies of press releases and other documents that the Company shall have released to the press during the preceding 90 days. (e) Litigation. Promptly upon the Company's learning thereof, ---------- notice shall be furnished to the Purchasers of (i) any litigation filed against or affecting the Company 14 or any Subsidiary, whether or not covered by insurance, which litigation involves an amount in controversy in excess of $10,000 or which litigation is requesting a specific equitable remedy including, without limitation, an injunction or restraining order, and (ii) the institution of any suit or administrative proceeding which is reasonably expected materially and adversely to affect the business, assets, operations, prospects, employee relations or condition (financial or otherwise) of the Company or any Subsidiary. (f) Unbudgeted Costs. Promptly upon the occurrence thereof, notice of ---------------- any event which has resulted in, or could reasonably be expected to result in, an unanticipated cost to the Company or any Subsidiary in excess of $50,000, including, without limitation, disputes with customers, employees, consultants or creditors or disputes relating to contractual obligations and amendments, modifications or waivers of any such obligation, shall be furnished to the Purchasers. (g) Other Information. The Company shall furnish to each Purchaser, ----------------- and to each transferee or prospective transferee of any Purchaser, such other information relating to the financial condition, business, prospects or corporate affairs of the Company as such Purchaser may from time to time request; provided, however, that the Company shall not be obligated to provide information which it deems in good faith to be proprietary. Notwithstanding the foregoing provisions of this Section 7.1 or Section 7.2, the Company shall not be obligated to furnish information to any Purchaser or a transferee or prospective transferee of such Purchaser unless such Purchaser or such transferee or prospective transferee holds (or will hold immediately following such transfer) no less than 25% of the Shares purchased by such Purchaser pursuant to this Agreement and unless, in the case of a transferee or prospective transferee, such transferee or prospective transferee shall have agreed in writing to be bound by the provisions of Section 7.3. (h) The Company will promptly notify each Purchaser if and when the status of the Shares as qualified small business stock, as now or hereafter defined in the Code, shall have changed, will submit on a timely basis the reports and other information required to be submitted pursuant to Section 1202(d)(1)(C) of the Code, as in effect from time to time, and will promptly provide to each Purchaser such other information pertaining to such status as such Purchaser may reasonably request. On or before March 1, 1997, the Company will take no 15 actions described in Section 1202(c)(3)(B) or (C) without the consent of the holders of 75% or more of the Shares then held by the Purchasers. (i) Notwithstanding the foregoing provisions of this Section 7.1, the Company may satisfy its obligations to furnish information to the Purchasers pursuant to paragraphs (a) through (f) of Section 7.1 by furnishing copies thereof to Greylock, Sutter Hill Ventures, a California Limited Partnership ("Sutter Hill"), Highland Capital Partners II Limited Partnership ("Highland"), Hancock Venture Partners IV Direct Fund L.P. ("Hancock"), Wakefield Group Limited Partnership ("Wakefield"), Technology Crossover and Noro-Moseley Partners III, L.P. ("Noro-Moseley") (it being understood that any such recipient may in turn furnish such information to other Purchasers). 7.2 Inspection. The Company shall permit each Purchaser, at such ---------- Purchaser's expense, to visit and inspect the Company's properties, to examine its books of account and records and to discuss the Company's affairs, finances and accounts with its officers, all at such reasonable times as may be requested by such Purchaser upon reasonable notice to the Company; provided, however, that the Company shall not be obligated pursuant to this Section 7.2 to provide access to any information which it reasonably considers to constitute a trade secret or to contain similarly confidential information. 7.3 Confidentiality of Information. Each Purchaser agrees to ------------------------------ maintain the confidentiality of any information obtained by such Purchaser pursuant to Sections 7.1 or 7.2 which may be proprietary to the Company or otherwise confidential and which has not been made available by the Company to the public or to any other third party on a non-confidential basis. Each Purchaser further agrees to use such proprietary and confidential information only to benefit the Company or to monitor such Purchaser's investment in the Company and to make no disclosure thereof to a third party (other than his or its general or limited partners, staff and legal and other professional advisers or in connection with furnishing of sample reports to prospective general or limited partners or other sources of capital) without the Company's prior written consent (which may be conditioned upon receipt of a similar undertaking by the third party but otherwise shall not be unreasonably withheld). 7.4 Use of Proceeds. The Company will use the proceeds from the sale --------------- of Shares hereunder (whether such proceeds are received by check, by wire transfer of funds or by 16 delivery of promissory notes of the Company, as set forth in Section 1) in part to repay $2,000,000 in principal, plus accrued interest, on the promissory notes issued October 26, 1995. The balance of said proceeds will be used for working capital purposes and other transactions approved by the Board. 7.5 Key Person Life Insurance. At all times after the Closing Date, ------------------------- the Company shall use its best efforts to maintain in force the policies of life insurance, naming the Company as beneficiary, which are presently in force on the life of Joseph S. McCall in the face amount of $1,000,000 (or policies containing terms and conditions substantially similar to those policies). 7.6 Certain Transactions. The Company agrees that it will not enter -------------------- into any transaction or agreement (other than normal compensation arrangements, which are subject to Section 7.11), including without limitation any lease or other rental or purchase agreement or any agreement providing for loans or extensions of credit by or to the Company, or any modification of any of the foregoing, ("contract") with any "person or entity associated with the Company" as defined in Section 3.16, or with respect to which any such person or entity has or is to have a direct or indirect material interest, unless such contract has been approved by no less than a majority of the number of directors constituting the whole Board (excluding, if a director, any such person associated with the Company and having such an interest in the contract in question) or unless such contract was in effect or contemplated on the date hereof and disclosed to the Purchasers in this Agreement (including the Schedules and Exhibits hereto) or in the Business Documents referred to in Section 3.15 or unless such contract is non-material and in the ordinary course of business. For purposes hereof, a contract shall be deemed to be non-material if it and all other contracts (excluding, for this purpose, compensation under employment contracts and other compensation arrangements) between the Company and the person or entity in question do not involve payment by or to the Company during any fiscal year of more than $25,000. 7.7 Assignment of Invention/Confidentiality Agreements. Except as -------------------------------------------------- otherwise provided by the Board in a particular case, the Company will use its best efforts to enter into an assignment of invention/confidentiality agreement in substantially the form of Exhibit D1 hereto with each of its current and future officers and management, technical or professional employees. 17 7.8 Director's Fees. Commencing on the Closing Date, if annual --------------- directors' fees are paid to any other member of the Board, the Company will pay to any Purchaser-affiliated director or such director's designee an annual director's fee in an amount equal to the highest annual fee so paid. The Company will also promptly reimburse all reasonable out-of-pocket expenses consistent with Company policy and incurred by any such Purchaser-affiliated director in connection with attending meetings of the Board. 7.9 Negative Covenants. So long as the Purchasers own in aggregate ------------------ at least 174,419 Shares (with appropriate adjustments for stock dividends, splits or combinations and similar actions), the Company shall not, without the prior consent or approval of the holders of at least 60% of the Registrable Securities (as defined in Section 8) then outstanding: (i) engage in any business other than the software business and related services; or (ii) grant any registration rights to any other holders or prospective holders of its securities which are superior in any material way to the registration rights under Section 8 hereof; provided, that nothing herein shall prohibit the Company's grant of registration rights on a pari passu basis with those granted the Purchasers; or (iii) purchase, redeem or otherwise acquire any shares of capital stock of the Company, other than pursuant to (a) the September 1995 Shareholders' Agreement, (b) the Certificate of Incorporation, or (c) upon the exercise, approved by the Board (excluding the seller, if a director), of repurchase rights with respect to shares owned by any employee, director, or consultant of the Company; or (iv) amend the Certificate of Incorporation or the By-Laws in a manner which materially and adversely affects the Preferred Stock. 7.10 Non-Competition of Certain Key Employees. Unless otherwise ---------------------------------------- determined in a particular case by the Board, the Company will use its best efforts to cause each present and future officer or management, technical, sales, marketing, or professional employee of the Company or any subsidiary of the Company, including without limitation the Company's chairman of the board, chief executive officer, president, chief operating officer, chief financial officer, treasurer, vice president of sales and marketing, vice president (or similar position) of research and development, and regional sales managers, (referred to herein as "Key Employees") 18 to enter into an agreement with the Company containing covenants substantially similar to those contained in Exhibit D2, subject to any modifications deemed ---------- appropriate by the Company's counsel to comply with local law. 7.11 Management Compensation; Options. Compensation (including -------------------------------- salary, bonuses, fringe benefits and stock awards) paid by the Company to its officers shall be established by the Company's Board of Directors or by a compensation committee of the Board. Except as otherwise agreed by a majority of the Board or of a committee of the Board, any stock options or other stock awards to employees, officers, directors or consultants or similar persons furnishing services to the Company will be made pursuant to the form of option agreement attached as Exhibit H hereto. --------- 7.12 Indemnification. The Certificate of Incorporation or By-laws of --------------- the Company shall at all times during which any affiliate of any Purchaser serves as a member of the Board provide for limitations on the liability of the directors and indemnification of the directors to the fullest extent permitted under applicable law. To the extent not prohibited by law, in the event that any Holder who is a director of the Company or any affiliate of a Holder who is a director of the Company shall be made or threatened to be made a party to any action, suit or proceeding with respect to which such Holder or director may be entitled to indemnification by the Company pursuant to this Agreement or the By- Laws, or otherwise, all such directors, as a group, shall be entitled to be represented in such action, suit or proceeding by one counsel of their choice and the expenses of such representation shall be reimbursed by the Company as provided in or authorized under this Agreement or the By-Laws or other provision, as presently in effect (whether or not the By-Laws or other provision is hereafter amended). 7.13 Capital Expenditures. The Company will not, without the approval -------------------- of the Board, make any expenditures for software or software licenses from third parties or for fixed or capital assets, or make any commitments for such expenditures, exceeding an amount of $100,000 for any one such expenditure or series of related expenditures. 19 7.14 Indebtedness. The Company will not become indebted or create, ------------ incur, assume or be liable in any manner in respect of, or suffer to exist, without the prior approval of the Board, any new or additional long-term indebtedness, standby letter of credit or similar loan which, for any one such borrowing or series of related borrowings, is in excess of $100,000. 7.15 Future Financings. ----------------- (a) Right of First Refusal. The Company grants to each ---------------------- Stockholder as defined in subsection (d) below the right of first refusal to purchase such Stockholder's pro-rata share, as defined below, of any equity securities of the Company, including shares of the Common Stock or securities of any type convertible into, or entitling the holder thereof to purchase shares of, Common Stock, proposed to be issued by the Company subsequent to the date hereof (such securities being hereafter referred to in this Section 7.15 as the "Securities"). Such Stockholder's "pro-rata share" shall be that portion of the Securities proposed to be issued which bears the same relation to all of the Securities proposed to be issued as the shares of Common Stock held by the Stockholder bear to all outstanding shares of the Common Stock (assuming the conversion of all outstanding securities which are convertible into Common Stock), all determined immediately prior to the offering of the Securities. (b) Notice. In the event that the Company proposes to undertake ------ an issue of Securities, it shall deliver to each Stockholder written notice of its intention, describing such Securities, specifying such Stockholder's pro- rata share and stating the purchase price and other terms upon which it proposes to issue the same (the "Option Notice"). For a period of 20 days from the receipt of the Option Notice, each Stockholder shall have the right to elect, by written notice to the Company, to purchase all or any portion of such Stockholder's pro-rata share of the Securities described in the Option Notice. In the event a Stockholder fails to exercise such Stockholder's rights of first refusal within the specified period, or such Stockholder elects to acquire less than such Stockholder's aggregate pro-rata shares pursuant to the exercise of such right, then, during the 90 day period following the expiration of such 20 day period, the Company may sell, free of any right of first refusal on such Stockholder's part, the portion of such Stockholder's pro-rata shares not purchased pursuant to such right of first refusal, upon the same terms specified in the Option Notice. 20 (c) Exceptions. The right of first refusal granted under this ---------- Section 7.15 shall not apply to (i) the issuance of Employee Reserved Shares or the Warrant Shares; (ii) the issuance of Series A Reserved Shares, Series B Reserved Shares, Series C Reserved Shares, Series D Reserved Shares or Series E Reserved Shares; (iii) any Securities offered in a registered public offering; (iv) sales of Common Stock to the Company's employees, directors, consultants and advisors if such issuance has been approved by at least two-thirds of the number of directors constituting the Company's whole Board; (v) Securities issued for non-cash consideration, or as a so-called "equity feature" (such as a warrant) of a transaction primarily involving debt securities or indebtedness for borrowed money, or pursuant to a merger or acquisition transaction; and (vi) the issuance of Securities upon a stock split or stock dividend with respect to the Company's Common Stock. (d) Satisfaction of Existing Rights. By executing this ------------------------------- Agreement, each of the Purchasers and the other stockholders of the Company (other than the stockholders designated Principal Common Stockholders; hereinafter, the "Principal Common Stockholders") whose names appear on the signature pages below (the "Stockholders") acknowledges full satisfaction of their respective subscription rights, if any, pursuant to any and all of the Prior Stock Purchase Agreements to which such Stockholder is a party and hereby waives any such rights with respect to the Shares to the extent not fully satisfied. 7.16 Subsidiaries. As used herein, the term "Subsidiary" shall mean ------------ any corporation, association or other business entity of which securities or other ownership interests representing more than 50% of the ordinary voting power are at the time in question owned by the Company or any other Subsidiary. Except as otherwise approved by the Board, which approval has been obtained as to the Service Subsidiary, the Company shall have no Subsidiary other than a wholly owned Subsidiary. The provisions of this Section 7 (other than Sections 7.5 and 7.15) shall, unless the context requires otherwise, apply equally to any Subsidiary. 7.17 Termination of Covenants. The covenants set forth in this ------------------------ Section 7 (other than those in Sections 7.1(g), 7.10 and 7.12) shall terminate upon the consummation of an underwritten public offering pursuant to an effective registration statement under the Securities Act, as amended, covering the offer and sale by the Company of common stock to the public which results in aggregate gross proceeds to the Company of at least $10,000,000 and an 21 equivalent public offering price per share of Common Stock of at least $18.00 (such amount to be appropriately adjusted in the event of stock splits, stock combinations, stock dividends or similar recapitalizations) (a "Qualified Offering"). 8. Registration Rights. ------------------- 8.1 Certain Definitions. As used in this Section 8 and elsewhere in ------------------- this Agreement, the following terms shall have the following respective meanings: "Commission" shall mean the Securities and Exchange Commission or any ---------- other federal agency at the time administering the Securities Act. "Exchange Act" shall mean the Securities Exchange Act of 1934, as ------------ amended, or any similar federal statute, and the rules and regulations of the Commission issued under such Act, as they each may, from time to time, be in effect. "Holder" shall mean any Stockholder as defined in Section 7.15(d) so ------ long as such Stockholder holds at least 25% of the Shares purchased by such Stockholder (including for purposes of such computation shares purchased pursuant to any of the Prior Stock Purchase Agreements and the Warrant Shares) and any transferee of such Stockholder so long as such transferee holds at least 1% of the outstanding capital stock of the Company and provided such transferee agrees in writing with the Company to hold such stock subject to all the restrictions of this Agreement. "Registrable Securities" shall mean (i) the shares of Common Stock ---------------------- issued or issuable upon conversion of the Shares or the shares of Preferred Stock purchased pursuant to any of the Prior Stock Purchase Agreements or the Warrant Shares, in each case as provided in the Certificate of Incorporation, as hereafter amended, and (ii) any securities issued as a dividend or other distribution with respect to, or in exchange or in replacement of, the securities referred to in subsection (i). "Registration Expenses" shall mean all expenses (except for "Selling --------------------- Expenses" as defined below) incurred by the Company in complying with Sections 8.2 or 8.3 of this Agreement, including, without limitation, all registration and filing fees, printing expenses, reasonable fees and disbursements of counsel for the Company and, subject to 8.4, in the case of a registration referred to in subsection 8.2(a) or Section 8.3, the reasonable fees and disbursements of one counsel for the selling shareholders. 22 The terms "register", "registered" and "registration" shall refer to a -------- ---------- ------------ registration effected by preparing and filing a Registration Statement in compliance with the Securities Act, and the declaration or ordering of the effectiveness of such Registration Statement. "Registration Statement" shall mean a registration statement on Form ---------------------- S-1 or Form S-3 filed by the Company with the Commission for a public offering and sale of securities of the Company. "Securities Act" shall mean the Securities Act of 1933, as amended, or -------------- any similar federal statute, and the rules and regulations of the Commission issued under such Act, as they each may, from time to time, be in effect. "Selling Expenses" shall mean all underwriting discounts and selling ---------------- commissions applicable to the sale of Shares pursuant to Sections 8.2 or 8.3 and all fees and disbursements of counsel for the Holders not included in Registration Expenses. 8.2 Required Registrations. ---------------------- (a) If at any time at least six months after the effective date of its initial public offering (the "Initial Public Offering") and prior to five years following such effective date, the Company shall be requested in writing by the Holder(s) of at least 50% of the outstanding shares of Registrable Securities to effect the registration under the Securities Act of outstanding shares of Registrable Securities having an anticipated selling price of no less than $2,000,000, the Company shall promptly give written notice of such proposed registration to all record Holders of Registrable Securities. Such Holders shall have the right, by giving written notice to the Company within 30 days from receipt of the Company's notice, to elect to have included in such registration such of their Registrable Securities as such Holders may request in such notice of election. Thereupon, the Company shall, as expeditiously as practicable, use its best efforts to effect the registration, on a form of general use under the Securities Act, of all shares of Registrable Securities which the Company has been requested to register. The Company shall not be obligated to cause to become effective more than two registration statements pursuant to which Registrable Securities are sold under this Section 8.2(a). Notwithstanding the foregoing, if the Company shall furnish to the Holders of Registrable Securities requesting registration pursuant to this Section 8.2(a) a certificate signed by the President of the Company stating that the Board has made the good faith judgment that 23 it would be detrimental to the Company and its shareholders for such registration statement to be filed in the near future, then the Company's obligation to use its best efforts to file and cause to become effective such registration statement may be deferred for a period which shall not exceed 180 days. This deferral right may not be exercised by the Company on more than one occasion for each registration pursuant to this Section 8.2(a). (b) At such time as the Company shall have qualified for the use of Form S-3 (but in no event after the expiration of five years from the effective date of the Initial Public Offering), as the case may be (or any similar form or forms promulgated by the Commission), the Holders of Registrable Securities shall each have the right to request an unlimited number of registrations on Form S-3 or such similar form, as the case may be (collectively, "Form S-3"). The Company shall give prompt written notice of each such proposed registration to all other record Holders of Registrable Securities. Such Holders shall have the right, by giving written notice to the Company within 30 days from receipt of the Company's notice, to elect to have included in such registration such of their Registrable Securities as such Holders may request in such notice of election. Thereupon, the Company shall, as expeditiously as practicable, use its best efforts to effect the registration, on Form S-3, of all shares of Registrable Securities which the Company has been requested to register; provided, however, that the Company shall not be obligated to file and cause to become effective (i) more than one registration under Section 8.2(a) or Section 8.2(b) in any one twelve-month period or (ii) any Registration Statement on Form S-3 where the proposed aggregate offering price of the Registrable Securities to be sold thereunder is less than $1,000,000. Registrations effected pursuant to this Section 8.2(b) shall not be counted as required registrations pursuant to Section 8.2(a) hereof. (c) The Company may include in a registration requested under this Section 8.2 (i) any authorized but unissued shares of Common Stock for sale by the Company, and (ii) any shares of its Common Stock held by employees, consultants, directors or other advisers of the Company and with respect to which registration rights have been granted by the Company ("Management Stock"); provided, however, that such shares shall not be included to the extent that the underwriter of the shares so proposed to be registered (if the offering is underwritten) or, if the offering is not underwritten, the Holders of a majority of the shares of 24 Registrable Securities included therein determine in good faith that the inclusion of such shares will interfere with the successful marketing of the shares of Registrable Securities to be included therein. If the offering to which a registration statement under this Section 8.2 relates is an underwritten offering, and if, after all shares of Common Stock proposed to be offered by the Company and all such shares of Management Stock have been excluded from such registration, a greater number of shares of Registrable Securities is offered for participation in such underwriting than in the opinion of the managing underwriter can be accommodated without adversely affecting the underwriting, the amount of Registrable Securities proposed to be offered in the underwriting shall be reduced, pro-rata (based upon the amount of Registrable Securities owned) among all Holders participating in such registration, to a number deemed satisfactory by the managing underwriter; provided, however, that for purposes -------- ------- of making any such reduction, with respect to each Purchaser, the partners and retired partners of such Purchaser, the estates and family members of any such partners and retired partners and their spouses, and any trusts for the benefit of any of the foregoing persons shall be deemed to be a single "Holder" of Registrable Securities, and any pro-rata reduction with respect to such "Holder" shall be based upon the aggregate amount of shares of Registrable Securities owned by all entities and individuals included in such "Holder", as defined in this provision. 8.3 Incidental Registrations. ------------------------ (a) If at any time or from time to time (but prior to the expiration of five years from the effective date of the Initial Public Offering) the Company shall determine to register any of its Common Stock, for its own account or for the account of any of its shareholders (other than the Holders), other than a registration relating solely to employee benefit plans, or a registration relating solely to a Commission Rule 145 transaction or any Rule adopted by the Commission in substitution therefor or in amendment thereto, or a registration on any registration form which does not include substantially the same information as would be required to be included in a Registration Statement covering the sale of Registrable Securities, the Company will: (i) promptly give to each Holder written notice thereof (which shall include a list of the jurisdictions in which the Company intends to attempt to 25 qualify such securities under the applicable Blue Sky or other state securities laws); and (ii) include in such registration (and any related qualification under Blue Sky laws or other compliance), and in any underwriting involved therein, all of the Registrable Securities and Management Stock specified in a written request or requests received by the Company within twenty (20) days after the giving of such written notice by the Company, by any Holder or Holders, subject to the limitations set forth in Section 8.3(b). (b) If the registration of which the Company gives notice is for a registered public offering involving an underwritten public offering, the Company shall so advise the Holders as a part of the written notice given pursuant to Section 8.3(a)(i). In such event the right of any Holder to registration pursuant to this Section 8.3 shall be conditioned upon such Holder's participation in such underwritten public offering and the inclusion of such Holder's Registrable Securities in the underwritten public offering to the extent provided herein. All Holders proposing to distribute their securities through such underwritten public offering shall (together with the Company and the other Holders distributing their securities through such underwritten public offering) enter into an underwriting agreement in customary form with the underwriter or underwriters selected for such underwritten public offering by the Company. Notwithstanding any other provision of this Section 8.3, if the underwriter determines that marketing factors require a limitation of the number of shares to be underwritten, all shares to be sold by the Company shall be included in such offering before any Registrable Securities are so included, and further, the underwriter otherwise may limit the number of Registrable Securities to be included in the registration and underwritten public offering. The Company shall so advise all Holders (except those Holders who have not elected to distribute any of their Registrable Securities through such underwritten public offering), and the number of shares of Registrable Securities and shares of Management Stock that may be included in the registration and underwritten public offering shall be allocated among such Holders and holders of Management Stock in proportion, as nearly as practicable, to the respective amounts of Registrable Securities and shares of Management Stock owned by such Holders and holders of Management Stock at the time of filing the Registration Statement. No Registrable Securities or shares of Management 26 Stock excluded from the underwritten public offering by reason of the underwriter's marketing limitation shall be included in such registration. If the terms of any such underwritten public offering differ materially from the terms (including range of offering price) previously communicated to any Holder, such Holder may elect to withdraw therefrom by written notice to the Company and the underwriter, which notice, to be effective, must be received by the Company at least two (2) business days before the anticipated effective date of the Registration Statement. The Registrable Securities and/or other securities so withdrawn from such underwritten public offering shall also be withdrawn from such registration; provided, however, that if by the withdrawal of such -------- Registrable Securities a greater number of Registrable Securities held by other selling Holders may be included in such registration (up to the maximum of any limitation imposed by the underwriters) then the Company shall include in such registration in place of such withdrawn Registrable Securities such additional Registrable Securities held by other selling Holders whose Registrable Securities were excluded pursuant to limitation by the underwriter pursuant to this Section 8.3(b) in the same proportion as such Registrable Securities were excluded pursuant to such underwriter limitation (with no more Registrable Securities being so included than were withdrawn). In the event that the contemplated sale does not involve an underwritten public offering and a determination that the inclusion of the Registrable Securities adversely affects the marketing of the shares shall be made by the Board of Directors of the Company in its good faith discretion, then no Registrable Securities are required hereby to be included in the contemplated sale. (c) The Company may at any time withdraw or abandon any Registration Statement which triggers the provisions of this Section 8.3 without any liability to the Holders. 8.4 Expenses of Registration. All Registration Expenses incurred in ------------------------ connection with any registration, qualification and compliance pursuant to subsection 8.2(b) and Section 8.3 and the first registration, qualification and compliance pursuant to subsection 8.2(a) shall be borne by the Company. All Selling Expenses incurred in connection with any such registration and the Registration Expenses incurred in connection with the second registration, qualification and compliance pursuant to subsection 8.2 (a) shall be borne by the selling Holders on a pro rata basis. If, notwithstanding this Agreement, applicable authorities in any state wherein Registrable 27 Securities are to be sold require an allocation of Registration Expenses, each Holder agrees to pay its apportioned share thereof. 8.5 Registration Procedures. In the case of each registration, ----------------------- qualification or compliance effected by the Company pursuant to this Agreement, the Company will keep each Holder advised in writing as to the initiation of each registration, qualification and compliance and as to the completion thereof. At its expense the Company will: (a) prepare and file with the Commission a Registration Statement with respect to such Registrable Securities, and use its best efforts in good faith to cause such Registration Statement to become and remain effective as provided herein; (b) prepare and file with the Commission such amendments and supplements to such Registration Statement and the prospectus included in such Registration Statement as may be necessary or advisable to comply in all material respects with the provisions of the Securities Act with respect to the disposition of all securities covered by such Registration Statement or as may be necessary to keep such Registration Statement effective and current, but for no longer than nine (9) months subsequent to the effective date of such registration; (c) furnish to each seller of Registrable Securities such number of copies of such Registration Statement, each amendment and supplement thereto (in each case including all exhibits thereto), the prospectus included in such Registration Statement (including each preliminary prospectus), and such other documents as any such seller may reasonably request in order to facilitate the disposition of the Registrable Securities held by such seller; (d) enter into such customary agreements and take all such other action in connection therewith as any Holder may reasonably request in order to expedite or facilitate the disposition of such Registrable Securities; (e) use its best efforts in good faith to register and qualify the Registrable Securities covered by such Registration Statement under such securities or Blue Sky laws of such jurisdictions as any selling Holder on behalf of itself or any other selling Holder shall reasonably request and do any and all such other acts and things as may be reasonably necessary or advisable to enable such selling Holder to consummate the disposition in such jurisdictions of the Registrable Securities held by such selling Holder; provided, however that the 28 Company shall not be required in connection therewith to qualify to do business or file a general consent to service of process in any such jurisdiction; and (f) furnish to each prospective selling Holder a signed counterpart, addressed to the prospective selling Holders, of (i) an opinion of counsel for the Company, dated the effective date of the Registration Statement, and, to the extent available to selling stockholders from the independent auditors of the Company, (ii) a "comfort" letter signed by the independent public accountants who have certified the Company's financial statements included in the Registration Statement, covering substantially the same matters with respect to the Registration Statement (and the prospectus included therein) and (in the case of the "comfort" letter) with respect to events subsequent to the date of the financial statements, as are customarily covered (at the time of such registration) in opinions of issuer's counsel and in "comfort" letters delivered to the underwriters in underwritten public offerings of securities; provided, that the requirements of this paragraph (f) shall apply only to Holders which are including at least 50,000 shares (such number to be appropriately adjusted in the event of stock splits, stock combinations, stock dividends or similar recapitalizations) of Registrable Securities in such registration. Notwithstanding the foregoing provisions of this Section 8.5, (1) the Holders of Registrable Securities included in any Registration Statement will not (until further notice) effect sales thereof after receipt of telegraphic or written notice from the Company to suspend sales to permit the Company to correct or update such Registration Statement or prospectus; but the obligations of the Company with respect to maintaining any Registration Statement current and effective shall be extended by a period of days equal to the period such suspension is in effect; and (2) at the end of any period during which the Company is obligated to keep any Registration Statement current and effective as provided by this Section 8.5 (and any extensions thereof required by the preceding paragraph (1) of this Section 8.5), the Holders of Registrable Securities included in such Registration Statement shall discontinue sales of shares pursuant to such Registration Statement upon notice from the Company of its intention to remove from registration the shares covered by such Registration Statement which remain unsold, and such Holders shall notify the Company of the number of shares registered which remain unsold promptly after receipt of such notice from the Company. 8.6 Indemnification. --------------- 29 (a) The Company will indemnify each Holder, each of the officers, directors and partners of such Holder, and each person controlling such Holder, if Registrable Securities held by such Holder are included in the securities with respect to which registration, qualification or compliance has been effected pursuant to this Agreement, and each underwriter of such Registrable Securities, if any, and each person who controls such underwriter, against all claims, losses, damages and liabilities (or actions in respect thereof) arising out of or based on (i) any untrue statement (or alleged untrue statement) of a material fact contained in any prospectus, offering circular or other similar document (including any related Registration Statement, notification or the like) incident to any such registration, qualification or compliance, or based on any omission (or alleged omission) to state therein a material fact required to be stated therein or necessary to make the statements therein not misleading in the light of the circumstances under which they were made, or (ii) any violation by the Company of any federal, state or common law rule or regulation applicable to the Company and relating to action or inaction required of the Company in connection with any such registration, qualification or compliance, and will reimburse such Holder, each of the officers, directors and partners of such Holder, and each person controlling such Holder, such underwriter and each person who controls such underwriter, for any legal and any other expenses reasonably incurred in connection with investigating or defending any such claim, loss, damage, liability or action, provided that the Company will not be liable to a Holder or underwriter in any such case to the extent that such claim, loss, damage, liability or expense arises out of or is based on (i) any untrue statement or omission made in reliance upon and in conformance with written information furnished to the Company by or on behalf of such Holder or underwriter and which was furnished specifically for the purpose of being used therein or (ii) a failure by any Holder to deliver a final prospectus to its transferee if any material change has been made to the preliminary prospectus. (b) Each Holder will, if Registrable Securities held by such Holder are included in the securities as to which such registration, qualification or compliance is being effected, indemnify the Company, each of its directors and officers, each underwriter, if any, of the Company's securities covered by such registration, qualification or compliance, each person who controls the Company or such underwriter within the meaning of the Securities Act, and each other Holder, each of the officers, directors and partners of each such other Holder and each 30 person controlling such other Holder, against all claims, losses, damages and liabilities (or actions in respect thereof) arising out of or based on any untrue statement (or alleged untrue statement) of a material fact contained in any such Registration Statement, prospectus, offering circular or other similar document, or any omission (or alleged omission) to state therein a material fact required to be stated therein or necessary to make the statements therein not misleading in the light of the circumstances under which they were made, and will reimburse the Company, such other Holders, such directors, officers, partners, persons, underwriters or control persons for any legal or any other expenses reasonably incurred in connection with investigating or defending any such claim, loss, damage, liability or action, in each case to the extent, but only to the extent, that such untrue statement (or alleged untrue statement) or omission (or alleged omission) is made in such Registration Statement, prospectus, offering circular or other document in reliance upon and in conformity with written information furnished to the Company by or on behalf of such Holder and which was furnished specifically for the purpose of being used therein; provided, however, that the liability of such Holder under this Section -------- 8.6 shall be limited to an amount equal to the proceeds to such Holder of Registrable Securities sold as contemplated herein. (c) Each party entitled to indemnification under this Section 8.6 (the "Indemnified Party") shall give notice to the party required to provide indemnification (the "Indemnifying Party") promptly after such Indemnified Party has actual knowledge of any claim as to which indemnity may be sought, and shall permit the Indemnifying Party, at such party's expense, to assume the defense of any such claim or any litigation resulting therefrom, provided that counsel for the Indemnifying Party, who shall conduct the defense of such claim or litigation, shall be approved by the Indemnified Party (whose approval shall not unreasonably be withheld), and the Indemnified Party may participate in such defense at such party's expense (except for the payment of fees, costs and expenses provided for below), and provided further that the failure of any -------- Indemnified Party to give notice as provided herein shall not relieve the Indemnifying Party of its obligations under this Agreement, unless such failure to give notice shall materially adversely affect the Indemnifying Party in the defense of any such claim or any such litigation. No Indemnifying Party, in the defense of any such claim or litigation shall, except with the consent of each Indemnified Party, consent to entry of any judgment or enter into any settlement which does not include as an unconditional term thereof the giving by the claimant or plaintiff 31 to such Indemnified Party of a release from all liability in respect to such claim or litigation. Notwithstanding the election of the Indemnifying Party to assume the defense of any such claim or litigation, the Indemnified Party shall have the right to employ separate counsel and to participate in the defense of such claim or litigation, and the Indemnifying Party shall bear the reasonable fees, costs and expenses of such separate counsel if (i) the use of the counsel chosen by the Indemnifying Party to represent the Indemnified Party would present such counsel with a conflict of interest; (ii) the defendants in, or targets of, any such claim or litigation include both the Indemnified Party and the Indemnifying Party and the Indemnified Party shall have reasonably concluded that there may be legal defenses available to it or to other Indemnified Parties which are different from or additional to those available to the Indemnifying Party (in which case the Indemnifying Party shall not have the right to direct the defense of such action on behalf of the Indemnified Party); (iii) in the exercise of the Indemnified Party's reasonable judgment, the Indemnifying Party shall not have employed satisfactory counsel to represent the Indemnified Party within a reasonable time after notice of the institution of such claim or litigation; or (iv) the Indemnifying Party shall authorize the Indemnified Party to employ separate counsel at the expense of the Indemnifying Party. The Indemnified Party shall not settle any such claim or litigation without the consent of the Indemnifying Party. (d) Notwithstanding the foregoing provisions of this Section 8.6, if a registration is subject to a firm commitment underwriting, neither the Company nor a Holder including Registrable Securities in the registration shall be required to indemnify any other party to a greater extent than the obligation of the Company or such Holder to the underwriters pursuant to the underwriting agreement pertaining to such registration. 8.7 Information by Holder. The Holder or Holders of Registrable --------------------- Securities included in any registration shall furnish to the Company in writing such information regarding such Holder or Holders and the distribution proposed by such Holder or Holders as the Company may reasonably request in writing and as shall be required in connection with any registration, qualification or compliance referred to in this Agreement. 8.8 Rule 144 Reporting. With a view to making available the benefits ------------------ of certain rules and regulations of the Commission which may at any time permit the sale of the Company's capital stock to the public without registration, at all times after 90 days after the 32 effective date of the first registration under the Securities Act filed by the Company for an offering of its securities to the general public, the Company agrees to: (a) make and keep public information available, as those terms are understood and defined in Rule 144 under the Securities Act; (b) use its best efforts to file with the Commission in a timely manner all reports and other documents required of the Company under the Securities Act and the Exchange Act; and (c) furnish to each Holder forthwith upon request a written statement by the Company as to its compliance with the reporting requirements of such Rule 144 and of the Securities Act and the Exchange Act, a copy of the most recent annual or quarterly report of the Company, and such other reports and documents so filed by the Company as a Holder may reasonably request in availing itself of any rule or regulation of the Commission allowing that Holder to sell any such securities without registration. 8.9 Market "Stand-off" Agreement. The Holders, if requested by the ----------------------------- Company and an underwriter of the Company's securities, shall agree not to sell or otherwise transfer or dispose of any common stock (or other securities) of the Company (other than securities of the Company acquired in the open market on or after a public offering) held by Holders during the 90-day period following the effective date of the first Registration Statement and the 30-day periods following the effective date of the second and third Registration Statements of the Company filed under the Securities Act; provided, that all Holders holding -------- more than two percent of the outstanding common stock and all officers and directors of the Company enter into similar agreements. Such agreement shall be in writing in form satisfactory to the Company and such underwriter. The Company may impose stop-transfer instructions with respect to the shares (or securities) subject to the foregoing restriction until the end of such 90-day or 30-day periods. 9. Transfer of Shares. ------------------ 9.1 Procedures. Transfer of the Shares issued pursuant to this ---------- Agreement shall be made only on the books of the Company, respectively, by the holders of record thereof or by their legal representatives who shall furnish proper evidence of authority to transfer, or by their attorney thereunto authorized by power of attorney duly executed and filed with the secretary of 33 the Company, subject to the restrictions, if any, set forth in the By-Laws and Section 9.2 hereof. The Holder in whose name the Shares stands on the books of the Company shall be deemed by the Company to be owner thereof for all purposes. 9.2 Restrictive Legends. Each certificate evidencing Shares issued ------------------- or sold under this Agreement shall contain or otherwise be imprinted with suitable legends in substantially the following form: "This security has not been registered under the Securities Act of 1933 or any state securities act, and has been acquired for investment and not with view to, or for sale in connection with, any distribution thereof within the meaning of the Securities Act of 1933, as amended. This security is subject to transfer restrictions contained in a certain Stock Purchase Agreement dated as of February 15, 1996, and no transfer of the security shall be made unless the conditions specified in said Agreement have been fulfilled. A copy of said Agreement is on file and available for inspection at the principal offices of the Company." The Company is hereby authorized to place "stop transfer" instructions on its records or to instruct any transfer agent to prevent the transfer of Shares except in conformity with this Agreement. 9.3 Securities Law Compliance. No Holder shall transfer any Shares ------------------------- until such Holder has first given written notice to the Company describing briefly the manner of any such proposed transfer and until (i) the Company has received from the Holder's counsel an opinion (reasonably satisfactory in form and substance to the Company's counsel) that such transfer can be made without compliance with the registration provisions of the Securities Act or any state securities act and without the necessity of perfection of an exemption pursuant to Regulation A adopted pursuant to said Securities Act; or (ii) the Company and the Holder shall have complied with Commission Rule 144 and applicable state securities act requirements, or (iii) a registration statement filed by the Company is declared effective by the Commission and governing state securities act authorities or steps necessary to perfect exemptions from such registration are completed. 10. Election of Directors; Board Attendance Rights. The Company, the ---------------------------------------------- Purchasers, McCall and the other Principal Common Stockholders hereby agree as follows. The Purchasers, 34 McCall and the Principal Common Stockholders are sometimes collectively referred to in this Section 10 as the "Parties". Each of the Parties agrees to use such Party's best efforts (including without limitation the voting of a sufficient number of shares of capital stock of the Company, if any, held by such Party) to cause McCall and three other persons designated from time to time by McCall, one person designated from time to time by Greylock and one person designated from time to time by Sutter Hill to be elected to serve on the Company's board of directors (the "Board") at all times from the date of this Agreement until the provisions of this Section 10 terminate as provided below. Until further notice from Greylock or Sutter Hill, it is understood and agreed that the person so designated by Greylock is William S. Kaiser and the person so designated by Sutter Hill is Tench Coxe. The Parties also agree that Hancock, Wakefield, Technology Crossover and Noro-Moseley each may designate from time to time one person (who is reasonably acceptable to a majority of the members of the Board) who shall be entitled to notice of each meeting of the Board and to attend each such meeting. The Company will furnish such persons with all materials furnished to members of the Board and will reimburse their expenses of attendance at meetings of the Board to the extent that it so reimburses the representatives of Greylock and Sutter Hill in connection with their attendance. Until further notice from Hancock, Wakefield, Technology Crossover or Noro-Moseley, as the case may be, it is understood and agreed that the person so designated by Hancock is Ofer Nemirovsky, the person so designated by Wakefield is Thomas C. Nelson, the person so designated by Technology Crossover is Jay C. Hoag (or his designee) and the person so designated by Noro-Moseley is Charles A. Johnson. Each of McCall and the Principal Common Stockholders further agrees as follows: (a) to take no action, as stockholder or otherwise, to cause the number of members of the Board to exceed seven (7) or to cause the Company to be managed by an executive or similar committee of the Board without the consent of Greylock and Sutter Hill; and (b) to use such Party's best efforts to cause meetings of the Board to be held no less often than quarterly (it being contemplated that initially such meetings will be held monthly). To the extent that this Section 10 is inconsistent with any other agreement to which a Party is subject, the provisions of this Section 10 shall govern as to that Party. 35 The provisions of this Section 10 shall terminate on the earlier to occur of (i) the completion of a Qualified Offering, or (ii) September 14, 2003. Each Party agrees not to transfer any shares of capital stock of the Company other than to the Company unless such Party's transferee agrees in writing to be bound by the provisions of this Section 10 applicable to such Party. 11. Certain Agreements of McCall and Tech Ventures. ---------------------------------------------- 11.1 Commitment to the Company. So long as McCall is employed by the ------------------------- Company, McCall agrees to devote a major portion of his time which is spent on work or other business related activities to activities which are for the account of the Company. For purposes of this Section 11.1, activities relating to McCall Consulting Group, Inc. ("McCall Consulting"), Tech Ventures, the Service Subsidiary and any other subsidiary of the Company shall be deemed "for the account of the Company" if they are in furtherance of the operations of the Company. 11.2 Stipulated Activities. McCall shall, within 10 days of the --------------------- occurrence thereof, provide the Board with a list and description of each Stipulated Activity (as hereinafter defined) in which McCall is engaged or otherwise involved which has commenced, expired or been modified since McCall delivered the last such list and description to the Board. As used herein, the term "Stipulated Activity" shall mean any of the following as to McCall: (a) being the beneficial owner of (i) more than 5% of the outstanding equity securities of any entity other than the Company or (ii) securities (including debt securities and guarantees of indebtedness, but excluding securities traded on a national securities exchange or in the over-the-counter market and securities issued by money market or similar funds) of any entity other than the Company with an original cost, fair market value and/or obligation on the part of McCall, contingent or otherwise (even if the obligation is evidenced by non-recourse debt or guaranty), in excess of $100,000; or (b) being an employee, officer, director, consultant or general partner of any person other than the Company (other than charitable, civic or similar positions). 36 For purposes of determining Stipulated Activities, any actions taken by the spouse or children or any entities controlled by McCall will be imputed to be activities engaged in by McCall. McCall hereby represents (a) that, except for his ownership interest in, and for spending portions of his work or other business related activities for the account of, McCall Consulting, and McCall Asset Leasing, Inc. ("McCall Leasing"), Tech Ventures, the Service Subsidiary and any other subsidiary of the Company, McCall is not presently engaged in, or contemplating the imminent engagement in, any Stipulated Activity and (b) that McCall Leasing is a corporation wholly owned by McCall, that McCall Consulting is a corporation wholly owned by Tech Ventures, and that Tech Ventures is a limited liability company of which McCall is the majority owner and of which employees of Tech Ventures or its subsidiaries own the balance of the membership interest. 11.3 Right of Co-Sale. Each of McCall and Tech Ventures agrees that ---------------- he or it (and their respective donees, transferees or assignees referred to in the last sentence of this Section 11.3) will not, prior to the date specified in Section 11.4 for the expiration of these covenants, sell, or agree to sell, for value any shares of the Company's capital stock owned by him or it either jointly or individually to any third party (except for such sales or agreements during the twelve-month period immediately following the date of this Agreement, and each twelve-month period thereafter, of not more than 5% of the number of shares of capital stock owned by McCall or Tech Ventures, as the case may be, on the date of this Agreement, the unused portion of which shall be usable in later periods, and except that McCall may, in addition to the number of shares so determined on the basis of 5% per annum, sell or agree to sell up to an aggregate of 16.25% of the number of such shares owned by McCall on the date of this Agreement, all such computations to be on an as-converted to Common Stock basis in the case of capital stock which is not Common Stock) without first giving written notice in reasonable detail to each Purchaser at least 20 days prior to such sale or agreement to sell and affording each Purchaser the opportunity to elect, within 20 days of such notice, to participate in such sale, or agreement to sell, on a pro rata basis and on the same terms and conditions as those applicable to McCall and Tech Ventures. For purposes of this Section 11.3, the term "pro rata basis" shall mean that each Purchaser shall in the aggregate, be entitled to participate in such sale or agreement to sell in the proportion that the number of the shares of Common Stock issued or issuable upon conversion of the shares 37 of Series A, Series B, Series C, Series D or Series E Preferred Stock or Warrant Shares and any securities issued as a dividend or other distribution with respect to, or in exchange or in replacement thereof (the "Purchaser Shares") then held by such Purchaser bears to the sum of such number of the Purchaser Shares, all other Purchaser Shares held by other Purchasers and the number of shares of Common Stock then owned (either jointly or individually) by McCall or Tech Ventures, or both of them (in the case of a sale participated in by each of McCall and Tech Ventures), or issuable upon conversion of other shares of the Company's capital stock so owned by McCall or Tech Ventures. Each of McCall and Tech Ventures agrees that conspicuous reference to the provisions of this Section 11.3 shall be made on all certificates evidencing shares of Common Stock owned by McCall or Tech Ventures, either jointly or individually, and that he or it will make no transfer, gift or other assignment of such shares unless the transferee, donee or assignee agrees in writing with the Purchasers to be bound by the provisions of this Section 11.3 as if it were McCall or Tech Ventures, as the case may be. Nothing contained in this Section 11.3 shall alter any restrictions on the transfer of shares of Common Stock held by McCall or Tech Ventures created or imposed by any provisions contained in any other agreement. Notwithstanding anything to the contrary set forth in this Section 11.3, the rights of the Purchasers provided for in this Section 11.3 shall not apply to sales or other dispositions by McCall to (i) a member of McCall's immediate family, including for this purpose his spouse, parents, parents-in-law, issue, nephews, nieces, brothers, brothers-in-law, sisters, sisters-in-law, children- in-law and grandchildren-in-law; (ii) a trust or partnership set up for the benefit of one or more of the persons set forth in (i); or (iii) an heir, legatee or legal representative of McCall; provided, however, that any such person referred to in clause (i), (ii) or (iii) shall agree in writing prior to the transfer that such person is acquiring such shares subject to the provisions of this Section 11.3. Such sales or other dispositions shall not be included for purposes of calculating the percentage exemption during the twelve-month periods provided for above in this Section 11.3. 11.4 Term. The provisions of Sections 11.1 and 11.2 shall continue in ---- effect until the earlier of (a) termination of the employment of McCall with the Company or (b) cessation by the Purchasers to own in the aggregate at least 50% of the Shares purchased by 38 them on the date hereof. The Purchasers agree promptly to notify McCall, c/o the Company, if the event specified in (b) of the preceding sentence occurs. The provisions of Section 11.3 shall continue in effect until the earliest to occur of (i) a Qualified Offering, as defined in Section 7.17 of this Agreement, (ii) the involuntary termination without cause of the employment of McCall with the Company; or (iii) the sale or other transfer by the Purchasers (other than a sale or transfer to an affiliated entity) of more than 50% of the Shares purchased in the aggregate pursuant to this Agreement. 12. Modification of the Series B, Series C and Series D Agreements. By -------------------------------------------------------------- executing this Agreement, (a) the Company and the Stockholders (with the exception of Technology Crossover, Technology Crossover Ventures, C.V. and Noro- Moseley), hereby agree that Sections 7.1 through 7.17, 8.1 through 8.9, 10 and 11 of each of the Prior Stock Purchase Agreements to which they are parties (other than the Greylock Agreement, as to which such Sections have been terminated) are superseded respectively by Sections 7.1 through 7.17, 8.1 through 8.9, 10 and 11 of this Agreement, provided that, for purposes of these Sections, the term "Purchaser" shall include any "Purchaser" as defined in any of the Prior Stock Purchase Agreements, as well as any "Purchaser" as defined in this Agreement, and (b) the Principal Common Stockholders consent to the amendment of Sections 10 and 11 of each of the Prior Stock Purchase Agreements (other than the Greylock Agreement, as to which such Section 10 and 11 have been terminated) to read as provided in Sections 10 and 11 of this Agreement. 13. Miscellaneous. ------------- 13.1 Costs and Expenses. In connection with this Agreement and the ------------------ transactions described herein, the Company agrees to pay the fees and costs of Hill & Barlow, a Professional Corporation, special counsel to the Purchasers with respect to this transaction. 13.2 Successors and Assigns. All covenants and agreements contained ---------------------- in this Agreement made by or on behalf of any of the parties hereto shall bind and inure to the benefit of the respective successors and assigns of such parties, except as otherwise provided in Sections 7.1 and 8. 13.3 Governing Law. The internal laws of the State of Delaware ------------- (regardless of conflict of laws principles) shall govern all issues concerning the construction, validity and interpretation of this Agreement. 39 13.4 Survival. The representations and warranties of the Company -------- contained in Section 3 of this Agreement shall survive the Closing for a period of one year, and thereafter no action, suit or claim shall be brought by any Purchaser alleging any misrepresentation or untruthfulness based upon the subject matter of such representations or warranties, and any such action, suit or claim shall be forever barred; provided, however, that any action based upon -------- ------- fraud shall not be barred and may be brought notwithstanding the provisions of this Section. The Purchasers agree that action against McCall under the certificate attached as Exhibit F shall be the sole recourse of the Purchasers against McCall for matters relating to their purchase of Shares (including, without limitation, claims under the federal or state securities laws or antifraud statutes or common law). 13.5 Entire Agreement; Amendment. This Agreement and the other --------------------------- documents delivered pursuant hereto or contemplated hereby constitute the full and entire understanding and agreement between the parties with regard to the subjects hereof and thereof. Neither this Agreement nor any term hereof may be amended, waived, discharged or terminated except by a written instrument signed (a) in the case of an amendment, waiver, discharge or termination (a "Modification") to Section 10, by McCall and the holders of at least 75% of the outstanding shares of capital stock of the Company held in aggregate by the Stockholders as defined in Section 7.15(d); (b) in the case of a Modification to Section 11, by McCall and holders of at least 75% of the Shares; and (c) in the case of a Modification not governed by subsection 13.5(a) or 13.5(b) above, by the Company and the holders of at least 75% of the Shares. 13.6 Notices, etc. All notices and other communications required or ------------ permitted hereunder shall be in writing and shall be made by hand delivery, first-class mail (registered or certified, return receipt requested), telecopier, or overnight air courier guaranteeing next day delivery, addressed as follows: (a) if to a Purchaser, at such Purchaser's address shown on Schedule A hereto, with a copy to Thomas C. Chase, Esq., Hill & Barlow, a Professional Corporation, One International Place, Boston, Massachusetts 02110, (b) if to any other Holder, at such address as such Holder shall have furnished to the Company in writing, or, until any such Holder so furnishes an address to the Company, then to and at the address of the last Holder of such Shares who has so furnished an address to the Company, and (c) if to the Company, at SQL Financials International, Inc., Suite 1000, Two Ravinia Drive, Atlanta, Georgia 30346, Attention: 40 President, with a copy to G. Donald Johnson, Esq., Parker, Johnson, Cook & Dunlevie, Suite 700, 1275 Peachtree Street, N.E., Atlanta, Georgia 30309, or to such other address as the party receiving such notice shall have properly designated to the other party hereto in writing. Each such notice shall be deemed given at the time delivered by hand, if personally delivered; five business days after being deposited in the mail, postage prepaid, if mailed; when receipt acknowledged, if telecopied; and the next business day after timely delivery to the courier, if sent by overnight air courier guaranteeing next day delivery. 13.7 Delays or Omissions. No delay or omission to exercise any right, ------------------- power or remedy accruing to any holder of the Shares upon any breach or default of the Company under this Agreement, shall impair any such right, power or remedy of such holder, nor shall it be construed to be a waiver of any such breach or default, or an acquiescence therein, or of or in any similar breach or default thereunder occurring; nor shall any waiver of any single breach or default be deemed a waiver of any other breach or default theretofore or thereafter occurring. All remedies, either under this Agreement, or by law or otherwise afforded to any holder, shall be cumulative and not alternative. 13.8 Counterparts. This Agreement may be executed in any number of ------------ counterparts, some of which may have signature pages differing as to form, each of which shall be enforceable against the parties actually executing such counterparts and all of which together shall constitute one instrument. 13.9 Severability. If any provision of this Agreement, or its ------------ application to any person or circumstances, is invalid or unenforceable, then the remainder of this Agreement or the application of such provision to other persons or circumstances, shall not be affected thereby. Further, if any provision or application hereof is invalid or unenforceable then a suitable and equitable provision shall be substituted therefor in order to carry out so far as may be valid or enforceable the intent and purposes of the invalid and unenforceable provision. 13.10 Captions. Captions and headings used herein are for -------- convenience of reference only and shall not limit or control the meaning of any provisions hereof. 41 The foregoing Agreement is hereby executed under seal as of the date first above written. SQL FINANCIALS INTERNATIONAL, INC. By: /s/ Stephen P. Jeffery ------------------------------- President PURCHASERS: GREYLOCK LIMITED PARTNERSHIP By: /s/ ------------------------------- General Partner SUTTER HILL VENTURES, a CALIFORNIA LIMITED PARTNERSHIP By: /s/ ------------------------------- General Partner TOW PARTNERS, a CALIFORNIA LIMITED PARTNERSHIP By: /s/ ------------------------------- General Partner /s/ David L. Anderson -------------------------------------- David L. Anderson Paul M. Wythes and Marsha R. Wythes, Trustees of the Wythes Living Trust 42 By: /s/ ------------------------------- Trustee /s/ G. Leonard Baker, Jr. ------------------------------------- G. Leonard Baker, Jr. WILLIAM H. YOUNGER, JR., TRUSTEE OF THE YOUNGER LIVING TRUST By: /s/ ------------------------------- Trustee /s/ Tench Coxe ------------------------------------- Tench Coxe /s/ Ronald L. Perkins ------------------------------------- Ronald L. Perkins /s/ James G. Gaither ------------------------------------- James G. Gaither GENSTAR INVESTMENT CORPORATION By: /s/ ------------------------------- Its: --------------------------- HIGHLAND CAPITAL PARTNERS II LIMITED PARTNERSHIP 43 By: /s/ ------------------------------- General Partner HANCOCK VENTURE PARTNERS IV - DIRECT FUND L.P. By: Back Bay Partners XII L.P. By: Hancock Venture Partners, Inc. By: /s/ ------------------------------- authorized officer FALCON VENTURES II L.P. By: Back Bay Partners XIII L.P. By: Hancock Venture Partners, Inc. By: /s/ ------------------------------- authorized officer WAKEFIELD GROUP LIMITED PARTNERSHIP By: Thomas C. Nelson, Inc., General Partner By: /s/ Thomas C. Nelson ------------------------------- Thomas C. Nelson, President TECHNOLOGY CROSSOVER VENTURES, C.V. By: Technology Crossover Management, L.L.C., Investment General Partner By: /s/ --------------------- Name: --------------------- Title: --------------------- 44 TECHNOLOGY CROSSOVER VENTURES, L.P. By: Technology Crossover Management, L.L.C., General Partner By: /s/ --------------------- Name: --------------------- Title: --------------------- NORO-MOSELEY PARTNERS III, L.P. By: Moseley & Company III, L.L.C., General Partner By: /s/ ------------------------------- Member The undersigned Principal Common Stockholders (a) hereby join in the foregoing Stock Purchase Agreement for the purposes of Sections 10, 11 (in the case of Joseph S. McCall), 11.3 and 11.4 (in the case of the Principal Common Stockholders other than Joseph S. McCall) and clause (b) of Section 12 thereof and (b) being parties to the certain Amended and Restated Shareholders' Voting Agreement, dated as of September 1, 1995, (the "Shareholders' Voting Agreement") and the certain Restated Shareholders' Agreement, dated as of September 1, 1995 (the "September 1995 Shareholders' Agreement"), hereby agree that, to the extent of any conflict or inconsistency between the terms of the foregoing Stock Purchase Agreement or any Prior Stock Purchase Agreement (as defined in Section 3.4 of the foregoing Stock Purchase Agreement), those of the Stock Purchase Agreement or such Prior Stock Purchase Agreement, as the case may be, shall govern: /s/ Joseph S. McCall ---------------------------- Joseph S. McCall /s/ Donald L. House, Sr. ---------------------------- Donald L. House, Sr. 45 /s/ David M. Funderburke ----------------------------------- David M. Funderburke /s/ Paul Constantine Sioros, Jr. ----------------------------------- Paul Constantine Sioros, Jr. /s/ Arthur G. Walsh, Jr. ----------------------------------- Arthur G. Walsh, Jr. /s/ Kathleen Kochis Williamson ----------------------------------- Kathleen Kochis Williamson TECHNOLOGY VENTURES, L.L.C. By: /s/ ------------------------------ Its: ------------------------------ The undersigned Stockholders hereby join in the foregoing Stock Purchase Agreement for the purposes of Sections 7.15, 8.1 through 8.9, 10, 11 and 12 thereof: WELLS FARGO BANK, TRUSTEE FOR SHV M/P/T FBO DAVID L. ANDERSON By: /s/ Christopher M. Peterson ------------------------------ Christopher M. Peterson, AVP SAUNDERS HOLDINGS, L.P. By: /s/ ------------------------------ General Partner /s/ Thomas H. Layton ------------------------------ Thomas H. Layton 46 STANFORD UNIVERSITY By: /s/ ------------------------------ Its: ------------------------------ ANVEST, L.P. By: /s/ ------------------------------ WELLS FARGO BANK, TRUSTEE FOR M/P/T FBO WILLIAM H. YOUNGER, JR. By: /s/ ------------------------------ 47 SCHEDULE A ---------- Purchasers ---------- Number of Shares Name and Address Type of Entity to be Purchased Purchase Price ---------------- -------------- ---------- -------------- Greylock Limited Delaware limited 67,696 $ 582,185.60 Partnership partnership One Federal Street Boston, MA 02110 Attn: William S. Kaiser Telecopier: (617) 482-0059 Sutter Hill Ventures, a California limited 33,505 $ 288,143.00 California Limited partnership Partnership 755 Page Mill Road, Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 1 Schedule A (Continued) TOW Partners, a California California 3,218 $ 27,674.80 Limited Partnership limited 755 Page Mill Road, partnership Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 David L. Anderson individual 4,163 $ 35,801.80 755 Page Mill Road, Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 2 Schedule A (Continued) Paul M. and Marsha R. trust 770 $ 6,622.00 Wythes, Trustees of the Wythes Living Trust 755 Page Mill Road Suite A-200 Palo Alto, CA 94304 Telephone: (415-493-5600 Telecopier: (415)858-1854 G. Leonard Baker, Jr. individual 4,163 $ 35,801.80 755 Page Mill Road, Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 William H. Younger, Jr., trust 2,633 $ 22,643.80 Trustee of the Younger Living Trust 755 Page Mill Road Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 3 Schedule A (Continued) Tench Coxe individual 1,514 $ 13,020.40 755 Page Mill Road, Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 Ronald L. Perkins individual 385 $ 3,311.00 755 Page Mill Road, Suite A-200 Palo Alto, CA 94304 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 James G. Gaither individual 123 $ 1,057.80 755 Page Mill Road Suite A-200 Palo Alto, CA 94303 Telephone: (415) 493-5600 Telecopier: (415) 858-1854 4 Schedule A (Continued) Genstar Investment Delaware 852 $ 7,327.20 Corporation corporation Metro Tower, Suite 1170 (principal place Foster City, CA 94404 of business in Attn: Mr. R.D. Paterson California) Telephone: (415) 286-2366 Telecopier: (415) 286-2383 Highland Capital Partners II Delaware limited 40,132 $ 345,135.20 Limited Partnership partnership Two International Place Boston, MA 02110 Attn: James L. McLean Telephone: (617) 330-8765 Telecopier: (617) 330-8768 Hancock Venture Partners Delaware limited 55,787 $ 479,768.20 IV-Direct Fund L.P. partnership One Financial Center Boston, MA 02111 Attn: Ofer Nemirovsky Telephone: (617) 348-3708 Telecopier: (617) 350-0305 5 Schedule A (Continued) Falcon Ventures II L.P. Delaware limited 2,936 $ 25,249.60 One Financial Center partnership Boston, MA 02111 Attn: Ofer Nemirovsky Telephone: (617) 348-3708 Telecopier: (617) 350-0305 Wakefield Group Limited North Carolina 14,681 $ 126,256.60 Partnership limited 1110 East Morehead Street partnership P.O. Box 36329 Charlotte, NC 28204 Attn: Thomas C. Nelson Telephone: (704) 372-0355 Telecopier: (704) 372-8978 Technology Crossover Netherlands 25,598 $ 220,142.80 Ventures, C.V. Antilles limited 575 High Street, Suite 400 partnership Palo Alto, CA 94301 Attn: Jay C. Hoag Telephone: (415) 614-8210 Telecopier: (415) 614-8222 6 Schedule A (Continued) cc: Technology Crossover Ventures, C.V. 101 Eisenhower Parkway Roseland, NJ 07068 Attn: Robert C. Bensky Telephone: (201) 228-2234 Telecopier: (201) 228-2206 Technology Crossover Delaware limited 323,240 $2,779,864.00 Ventures, L.P. partnership 575 High Street, Suite 400 Palo Alto, CA 94301 Attn: Jay C. Hoag Telephone: (415) 614-8210 Telecopier: (415) 614-8222 cc: Technology Crossover Ventures, L.P. 101 Eisenhower Parkway Roseland, NJ 07068 Attn: Robert C. Bensky Telephone: (201) 228-2234 Telecopier: (201) 228-2206 7 Schedule A (Continued) Noro-Moseley Partners III, Delaware limited 116,279 $ 999,999.40 L.P. partnership 4200 Northside Parkway Building Nine Atlanta, GA 30327 Attn: Charles A. Johnson Telephone: (404)-233-1966 Telecopier: (404)-239-9280 --------- ------------- Totals 697,675 $6,000,005.00 8 SCHEDULE C SQL Financials International, Inc. Post-Closing Share Holdings, Employee Reserve and Warrant Shares